Terms and Conditions

Payment


Cheque

Cheques should be in Pound Sterling and made payable to Nathalie Pymm. Your order will be dispatched once the cheque has cleared and you have been notified that your order has been accepted. 

Paypal

Payment online by PayPal is accepted. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. Paypal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to me in any way. 

Delivery

I deliver by Parcel Force Express 48 delivery within the UK, which includes insurance in the unlikely event of any damage or loss.  All postage prices quoted are for the UK only.

I can deliver overseas, but please be aware that delivery time may be longer and certain conditions may apply. Please contact me if you have any queries at info@nathaliepymm.com.  

Please contact me if you wish to discuss alternative delivery arrangements 

Collection

I am happy for you to pay and collect your painting from my studio.  Please email me to discuss which painting/printwork you are interested in and to arrange an appointment.


Cancellation/refunds

You may cancel your order for any reason up to 7 days after you receive the goods. Notice of cancellation should be sent to info@nathaliepymm.com - cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc.). 

Customer service

If you have any questions, please email me at info@nathaliepymm.com and I shall endeavour to respond promptly.

Other info

Contact myself, Nathalie Pymm at info@nathaliepymm.com to finalise shipping arrangements and to let me know your address. Prices include delivery within the UK. Delivery outside the UK is possible but will be arranged and costed on an individual basis.

Bookmark

       

Share this